Frequently Asked Questions

Contact us by email at [email protected].

If you want to realize your entire portfolio, you’ll need to delete your investment account. Upon account deletion, your investments will be sold and transferred back to your own bank account.

ETFmatic usually executes orders on Tuesdays and Thursdays. Holidays may affect the time of investment. You will be notified in the app when the investments are made.

In the main view, press “Transfer money” and then select “Withdraw Money from Investments”. Enter the amount you want to withdraw and press “Continue”. Select your contra account and press “Sell” to complete the withdrawal.

If the transfer is successful, the message “Withdrawal Request Completed” will be displayed. The transfer may take a few days, depending on your bank. Please note that the withdrawal amount can’t exceed 80% of the value of your portfolio. If you want to withdraw all your money, you’ll need to delete your entire investment account.

Depending on the bank, it may take a few days for the money to be transferred.

Expenses are calculated on a monthly basis, but may be billed less frequently based on the amount of the expenses. Expenses are generally charged in conjunction with money transfers. If you do not make money transfers, Aion Bank may eventually sell small amounts of your holdings to cover the incurred expenses.

The bank account linked to the investment account (the so-called “contra account”) can be changed when withdrawing money. You can also change it by tapping the icon in the upper right corner of the app’s main view → User Account Management → My Bank Account. Please note that you can only select a bank account if you have previously transferred money from it and it is in your name.

The money is transferred to the investment account via your own online bank. You can make a one-time or recurring monthly transfer to your investment account.

You can transfer money to your investment account via your online bank. To make a transfer, do the following: In the main view, select “Transfer Money” → One-time Transfer → Select your online bank. Follow the instructions to make a transfer from your online bank.

Saving on monthly basis is the best way to invest regularly. You can make a recurring bank transfer through your online bank. In the main view of the app, select “Transfer money” → Monthly Transfer → Select your online bank. Follow the instructions to make a recurring bank transfer from your online bank.

Depending on the bank, it may take a few days for the money to be transferred.

A recurring monthly transfer can be ended in your online bank. Log in to the online bank where you originally made the recurring transfer from and cancel it according to your bank’s instructions.

Aion Bank charges 0.56% of the funds they manage annually.

As the value of your investments changes over time as a result of credit transfers and market changes, your portfolio’s value is stored on a daily basis.

Daily values are used to calculate monthly expenses. You can see the expenses that are due from the portfolio view.