Frequently Asked Questions

ROI App

ROI is a financial well-being service, which also allows for investing.

ROI’s educational content can be accessed by anyone, regardless of age.

Investment services are provided by ETFmatic™, which is part of Aion Bank NV/SA, and are only offered for adults.

You can download the app without any commitment or payment from the App Store or Google Play. You can easily find the app using the keyword “ROI”.

With ROI Premium, you get full access to all ROI programs, financial calculators, and coaching. You can order ROI Premium for a recurring subscription of 1, 3 or 12 months starting at 4.99€/month by following the instructions in the app.

The investment service provided by our partner, as well as free programs and webinars, are available without a ROI Premium membership.

ROI provides consumers with financial well-being programs, webinars, and coaching. The programs have been implemented in collaboration with well-known industry professionals. ROI programs and coaching do not include investment advice.

Investment services on the ROI platform are provided by ETFmatic™, which is part of Aion Bank NV/SA.

To get started investing with the ROI app, follow these steps:

  1. Select the ETFs of your choice and create a portfolio
  2. Create an investment account by answering a few questions
  3. Transfer money to your portfolio to make investments
  4. Let your investments do the rest!

To get the most out of our service, get a ROI Premium membership and check out a variety of financial wellness programs, webinars, and coaching.

The ROI app requires iOS 10 and Android 5.0 or later. You can download the ROI app from the App Store or the Google Play Store.

ETF Savings
When investing, you do not pay any commissions, inactivity fees, or currency exchange fees. The investment service provider charges a total management fee of 0.56%. In addition, ETFs also have their own costs. You can find the cost structure for each ETF separately. You can also calculate the costs for your entire portfolio using the cost calculator.

ROI Programs and Coaching
You can separately get a ROI Premium membership if you want to deepen your financial skills. With the premium membership, you get access to all the ROI savings, personal finance and investment programs, calculators, and basic coaching. You can purchase ROI Premium as a recurring subscription in the app for 5.99€/month, 16.99€/3 months, or 59.99€/12 months.

ROI also offers free content.

ROI does not provide a web browser version of its application.

Please make sure you have updated to the latest version of the app. If the app still doesn’t launch, please contact our customer service by e-mail at [email protected].

You can contact the ROI customer support team via the app’s chat. It’s found in the bottom right corner of the app. Alternatively, you can email us at [email protected]. Our customer service is open on weekdays from 8am to 4pm.

Yes! The ROI platform provides a lot of content that develops financial skills for people of all ages who are interested in their own finances.

Our partner ETFmatic™, which is part of Aion Bank NV/SA, offers ETF savings services to adults only.